Stephanie Popko
Operations Professional
Project Management
Process Improvement
About Me
As a growth-focused operations leader with fifteen years of extensive experience, I have a proven track record in blending operations, project management, process improvement, and strategic planning to drive organizational growth. Known for being an agent of change, I have consistently streamlined processes and introduced innovative practices and solutions that significantly reduce costs, enhance efficiency, elevate quality, and foster customer loyalty. My meticulous planning and keen attention to detail enable me to successfully coordinate high-impact projects and special initiatives. As an empowering trainer and mentor, I excel in recruiting, developing, and leading high-performing teams, leveraging my exceptional communication, organizational, and relationship management skills. I thrive in fast-paced, deadline-driven environments, demonstrating a steadfast commitment to excellence in every endeavor.
Relevant Experience
2015-present
Operations Manager
Harry Winston
As the operational leader of the store, I enhanced efficiency, revenue, and client satisfaction by building a skilled team focused on customer service, streamlining processes, and implementing best practices. My strategic approach to performance management, inventory control, and project execution led to a seamless operational flow and a 135% revenue increase. I spearheaded initiatives to modernize operations, reduce costs, and improve service quality, contributing to our global recognition in the top 10% for QA excellence. My efforts in fostering open client communication and feedback analysis were pivotal in driving continuous improvement and operational excellence initiatives.
2011-2015
Residential Concierge
St. Regis
My strong organizational and financial acumen positioned me as the go-to person for managing my team’s finances and commissions, alongside providing exceptional support to over 100 high-profile residents, always with the goal of surpassing expectations. My commitment to fostering collaborative environments led me to develop an inter-company reference guide, which significantly enhanced cross-departmental collaboration and played a pivotal role in driving continued productivity growth. I also took the initiative to spearhead resident-facing processes and establish best practices, which resulted in a notable increase in service levels.
2010-2011
Front Office Agent
Acqualina Resort
My unwavering dedication to excellence and an uncompromising commitment to customer satisfaction were vividly demonstrated through consistently achieving 100% scores on inspection reports. This exceptional performance was a critical factor in elevating the hotel to its prestigious 5-star and 5-diamond status. My meticulous attention to detail and relentless pursuit of excellence ensured every aspect of service and operation met the highest standards.
2008-2010
Front Desk Supervisor
International Beach Resort
Led front desk operations and training, guiding a dedicated team of 8 in providing exceptional customer service. This leadership role was instrumental in maintaining superior customer satisfaction ratings, underscoring our collective commitment to excellence.
Skills & Proficiencies
Professional Skills
Client relationship management
Cross-functional leadership
Data analysis & reporting
Inventory management
Leadership & mentoring
Operations management
People management
Policy & procedure development
Process optimization
Project management
Quality assurance & control
Regulatory compliance
Sales & marketing
Training & development
Vendor & supplier relations
Education, Certification & Others Works
Bachelor’s Degree in Hospitality Management
Florida International University
2011
Google Sheets Certificate
2023
Data Analytics Certificate
In progress
